Refund policy

Last updated: November 12, 2026

This policy covers orders placed with gzbzyjy through gzbzyjy.com.

1. Return Eligibility

You may request a return within 30 calendar days of receiving an item. This applies if the item does not fit, you changed your mind, or the item arrived damaged, defective, or different from what you ordered.

For fit or change-of-mind returns, the item must be in its original condition and must be unworn, unwashed, and unused. Leave the original tags attached and include the original packaging if it was provided. Please provide your order number or another proof of purchase.

You may report a damaged, defective, or incorrect item regardless of these condition requirements. Your rights under applicable law still apply.

2. How to Request a Return

Before mailing an item back, email hello@gzbzyjy.com with your order number, the item you want to return, and the reason for the return. If the item arrived damaged or defective, or you received the wrong item, please include photos if they are reasonably available.

We will review your request, verify the order, and send return instructions. For eligible returns, we will arrange and pay for return shipping.

Return address
gzbzyjy
40 Palatine #124
Irvine, CA 92612
United States

3. Return Shipping and Fees

We pay the shipping costs for eligible returns. There are no restocking or return handling fees.

Standard shipping is free on U.S. orders, so no original standard shipping charge will be deducted from your refund.

4. Inspection and Refund Timing

We will inspect your return and notify you of our decision within 3 business days of receiving it. If we decline the return, we will explain the reason.

For approved returns, we will initiate a refund to your original payment method within 15 business days of approval. Your refund includes the amount you paid for the accepted items and any applicable refundable taxes. Any discounts applied to your purchase are already reflected in the amount you paid.

Your bank or payment provider may take additional time to post the refund. If it has not appeared by the end of your provider’s stated processing period, email hello@gzbzyjy.com so we can help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

Email hello@gzbzyjy.com if an item arrives damaged or defective, you receive an item you did not order, or part of your order is missing. We will look into what happened and arrange an appropriate resolution, such as a replacement or refund. If we made an error, we will cover any shipping costs needed to resolve it.

We may conduct a reasonable inspection to determine the issue. Your rights under applicable law still apply.

6. Exchanges

If you would like a different size or product, contact us before sending your item back. We will check availability and let you know how to proceed.

If an exchange is unavailable, you may request a return for an eligible item and place a new order.

7. Order Cancellations

To request a cancellation, email hello@gzbzyjy.com as soon as possible. We will check whether the order can be stopped before dispatch. If it has already shipped, please follow the return process above.

When we confirm a cancellation before dispatch, we will initiate a refund to your original payment method within 2 business days.

Under this policy, business days are Monday through Friday, excluding U.S. federal holidays. You retain all rights and remedies available under applicable law.